Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase if purchased from a retailer other than us, which includes eBay, Amazon or similar.

Please read our exceptions / non-returnable items clause below before attempting to initiate a return.

To process a return please click here to access our returns portal.

For these return reasons:
- Change of mind
- Ordered incorrectly

a deduction of £3.49 will be made from your refund amount.

For these reasons:
- Damaged item
- Incorrect item received
- Item not as described

you will need to provide evidence to be eligible for a free return, however we will deduct the same amount £3.49 for incorrectly selected reasons to avoid paying a returns fee; and subsequently for items that have been clearly damaged by the user as this does not constitute a valid warranty claim as outlined in our terms and conditions of sale, which can be viewed here.

All returns are automatically accepted and a fully tracked service is provided by Royal Mail. A PDF Label is sent to you at the same time along with instructions of how to return your item. We also suggest retaining a Proof of Posting receipt from the Post Office for peace of mind.

You can always contact us for any questions relating to a return by emailing hello@juicebitz.co.uk or by calling us on +44 (0) 1723 332269 Opt 2. Customer Relations, prior to returning your item.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Every care is made to ship the items to you as they left our warehouse and they are scanned before dispatch and physically checked too. Our cables are also tested before they leave our factory and are adorned with a unique serial number from this process, so should reach you in perfect working order. Any damages or missing items must be reported within 24 hours of the delivery scan. We cannot accept any liability after this time.

Exceptions / non-returnable items
Certain types of items cannot be returned, this includes custom products (such as special orders or personalized items), and personal care goods (such as hand sanitiser and masks sold during the pandemic). We also do not accept returns for hazardous materials, for example those with lithium batteries. Please get in touch if you have questions or concerns about your specific item.

If you remove the unique serial number sticker from your cable or it has been tampered with - your warranty is null and void and returning an item is therefore not possible.

Unfortunately, we cannot accept returns on any sale, discontinued, markdown, or clearance items and gift cards are also non-refundable.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund Process
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too, but this is normally completed by the next working day.

For our full terms and conditions, please visit: https://www.juicebitz.co.uk/policies/terms-of-service.